join our team

Experience the power of Storm, a leading procurement company that has been dedicated to serving Africa and The Middle East for over a decade. We go beyond just supplying our customers with the best possible products for their needs; we provide unmatched services, from seamless logistics to comprehensive on-site support.

When you join our team, you open doors to endless possibilities for career growth and personal development. Surrounded by ambitious, motivated, and intelligent individuals, you'll have the opportunity to thrive and excel.

If this resonates with you, don't hesitate to reach out and apply for a job today!

Operations Co-Ordinator

Storm Procurement are looking for an Operations Co-Ordinator to join one of the leading Procurement and Logistics companies in the Mining and Energy industries after seeing significant growth.

The Operations team gives a unique opportunity to be at the heart of the company, being a key part of what makes us a respected and trusted company in the sector.

You will liaise between sales, marketing, and finance departments to fulfil orders from start to finish in accordance with contractual requirements, ironing out any issues that arise to ensure as smooth of a process as possible. In addition to internal teams, you will also be a point of contact for our wide customer base through several methods of communication, and drive negotiations with 3rd party service providers that assist us with completing a job well done.

Please note the successful candidate will be required to work full time in our office based in Watford alongside the rest of the Operations team, so please ensure you are able to reliably commute to the office. Office hours are 8:30am – 5:00pm.

 

Your Main Duties will Include:

  • Ensuring suppliers have processed Storm purchase orders in a timely manner.
  • Expediting all orders to reduce lead times where possible and keeping delays to a minimum.
  • Obtaining documentation through our suppliers, 3rd party service providers, or self-found.
  • Keeping clients updated when required, especially on urgent or high value orders, and completing external reports received from clients.
  • Investigating and resolving discrepancies reported by the customer, supplier, or our own internal warehouse.
  • Raising purchase orders in line with company processes, and initiating the supply chain by placing the orders with suppliers.
  • Raising Delivery Notes, Invoices, and certification to customers upon completion of an order.
  • Co-ordinate customer collections with freight forwarders in line with customer expectations.
  • Liaise with, obtain quotes from, and book logistics services through 3rd party service providers to adhere to the requirements of orders.
  • Liaising with internal departments such as Accounts, Sales, and Warehouse to progress orders in a timely manner and resolve any issues they may face.
  • Tracking orders we are providing freight services on, to monitor and provide timely updates to our clients.
  • Quoting and arranging hazardous packing/crating with 3rd Party suppliers where necessary.
  • Escalating ongoing issues to senior management quickly to provide a solution as soon as possible.
  • Developing and improving relationships with both suppliers and customers.
  • Keeping on top of internal KPI reports for overall company performance monitoring

You will be Responsible for:

  • Strong attention to detail - No detail is too small as it can have a large impact on service delivery
  • Customer Service mindset – Want to provide the best service possible, with a strong sense of empathy for both customers and suppliers.
  • Investigative mindset - There will be times that you will have to investigate evidence and previously completed work to investigate discrepancies and non-conformities.
  • Ability to manage one’s own workload and organise own tasks
    • Identify high priority tasks vs lower priority and action accordingly
  • Adaptable to new scenarios and situations
  • Exemplary English, written and verbal
  • Team player
  • Self-motivated, pro-active worker. Desire to learn and develop personally
  • Socially confident

Desired Skills:

  • Computer literate
    • Knowledge of basic shortcuts, navigation, organisation etc.
    • Adaptability to learn and create new efficiencies for yourself
  • Microsoft Office Suite experience
    • Excel, Word, Outlook knowledge or willingness to learn. Basic understanding of how they work is essential
  • Customer Service experience
    • Updating orders on internal systems
    • Customer-facing Order Reporting
    • Telephone call handling
    • Email responses
  • Order processing experience
    • Purchase order processing
    • Checking orders for accuracy before proceeding
    • From placing orders with suppliers to invoicing customers – end to end
  • Order expediting experience
    • Chasing suppliers for updates via phone and emails
    • Pro-actively chasing and pushing for solutions to issues
    • Updating internal systems with relevant updates
  • Logistics experience or knowledge
    • Domestic or international
  • Supply chain experience
  • Spanish/French/Brazilian Portuguese language skills are a bonus
  • Experience following detailed processes

Benefits of Working at Storm

  • Bonus scheme on successful passing of probation, paid monthly.
  • Dress down Fridays
  • Group Life Assurance
  • Birthdays Off
  • Pension Scheme & Advisor
  • Office Amenities (incl. Vending machines, Tea/Coffee, Pool table, Table Tennis)
  • Subsidised Meals from professional chef team at on-site canteen
  • Office socials/parties throughout the year
  • 20 days holiday per year (increasing with every year of service to a maximum of 25.)
  • 5 Personal days in addition to annual leave, for use on appointments (Doctor, dentist etc)
  • 1 Wellness Day in addition to the above leave to promote mental wellbeing

Submit your CV