Our Visit to Ghana - Feb 2019

Our Visit to Ghana - Feb 2019

We take a number of trips throughout the year to see our clients and suppliers as our relationships are really important to us.

Our International Sales Manager, Shaun Kimpton has just returned from a trip where he had the pleasure of visiting several of the mine sites and oil refineries we work closely with across Ghana.

It is always great to visit the people we speak to often as well as being introduced to some new faces! Especially when we get the pleasure of surprising our clients with details on the breadth of products we can offer.  

One of the biggest reasons we make face to face visits is that we want to listen to our clients. Providing the best possible service for them matters to us and we work hard adjusting our processes to suit our clients’ needs wherever possible.  

The most important features mentioned to us by our clients on this trip are:

Maintaining Fast Response Times

We always strive for fast response times and have a number of internal KPIs to reach which help us maintain this!

Our Online Tracking System  

This was a great highlight for our clients as it’s something only we offer. We are always looking to be leaders in procurement by utilising technology to improve our service and we are so glad this is showing benefits for our clients!

Our Flexibility  

We are really pleased to be flexible to meet our client's requirements, whether that’s getting hold of the necessary specification sheets for products or ensuring products are only sourced from specific brands.

Our Knowledge & Experience

We pride ourselves on our experience across the Mining. Oil and Gas and Construction industries. This gives us in-depth knowledge on many of the parts our clients buy from us allowing us to source the best quality products for them.

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